Saturday, July 27, 2013

Thanksgiving week at Zoetry Casa Del Mar in Los Cabos, Day 1 - November 18, 2012


Trip Index
Sorry fans for the LONG hiatus.  Life did get busy for a while, but that was not the sole reason.  When I come back from an awesome trip, I can't wait to write about it because I want to remember the experience and to share those feelings, photos and trip planning tips with my readers.  I always research where I am going so that I know what to expect, both good and bad.  Unfortunately, this trip was such a disappointment.  It started out rather well, but a couple of days in, I wanted to go home.  Shocking, isn't it?  How can being away from work, on vacation at a luxurious all-inclusive, be a letdown?  I couldn't believe that I ended up with an experience that mirrored the negative reviews on TripAdvisor.  Those who know me personally will attest that I am a very agreeable person (some say too agreeable), usually keep a positive outlook, treat everyone with respect, and often give the benefit of the doubt when bad things happen.  That's why it had taken me so long (8 months!) to write this piece, because its tone would be much different than previous posts.  But Kaleb said that I have to be honest, and that the readers will appreciate it.  So without further ado, here finally is my experience at Zoetry Casa Del Mar...

***

Since my parents were out of the country for Thanksgiving, there wasn't going to be a family gathering, so it opened up an opportunity for a trip.  I had always wanted to try out Zoetry, a "premium" tier of AMResorts properties (ie. Secrets, Dreams).  The properties had consistent positive Tripadvisor reviews.  I had such a great time at Secrets Maroma Beach so I figured Zoetry would be over the top!

We booked a package through Pleasant Holidays, including airfare, hotel and transfers.  The hotel rates were on sale, plus there was a $200 resort credit package, which was broken up into $100 for the spa (max $40 per spa treatment), $60 for "romantic dinners", and $40 for bottles of wine (max $10 per bottle).  We flew US Air to Cabo (changed planes in Phoenix) in the "back of the plane". :)  It wasn't a long journey; we arrived in the afternoon.

The package documentation didn't include instructions on the transfer after landing in San Jose Cabo airport and retrieving luggage; it just said to exit fully out.  Will someone have our name on a sign?  I searched the Internet for more information as I had never been to Cabo before, and read some forums but I still didn't have any solid info so I'd just figure it out when I got there.  Upon exiting baggage claim, there were two automatic sliding door exits.  One said "Exit to Terminal 2" and the other said "Group Exit" or something to that effect.  I chose the Group Exit, even though it felt strange, and entered into another arrival hall.  Then the fun part started, which I read up on.  There were people wearing official-looking polos or short-sleeve dress shirts with lanyards around their neck intercepting travelers.  These were timeshare salespeople and the package instructions did inform us to keep walking towards the "real" exit and to ignore them, but I stood around like I was lost, just to see what they would do.  One  asked me if I was looking for a transfer, to which I said yes, then asked which hotel.  I told him Zoetry and he led us to a desk where I got a unintended glimpse of a clipboard with a timeshare resort form on the top before the desk agent quickly whisked it away.  The agent asked for the hotel name again, and I started saying things like "I don't think I'm in the right spot" and so forth.  The salesmen kept reassuring me that they would take care of my transfer, etc.  I finally said "I think I should go now" and started to head towards the exit, and the agent yelled at me saying that I was wrong and to come back or I would lose my transfer, etc.  It became antagonistic, which could cause unsure folks to return back to the desk, and they really made me feel I was in the wrong as I exited the airport.  Now that I've experienced those salespeople, hopefully readers, you will keep walking straight out the door and ignore the sharks swimming around you.  (Note:  I am not against timeshares; in fact, I own several timeshares and they can be a great value if you know how to use them.  Buy timeshares on the resale market and you can save a lot of money.  Go to the Timeshare User's Group website to learn more.)

The package documentation mentioned that the transfer was provided by Terramar.  There wasn't a sign with our names on it, but we found a person with a Terramar shirt in the crowd holding a clipboard.  He confirmed we were on the list, but needed to wait another ten minutes for passengers arriving on a later plane.  Eventually everyone was rounded up and we headed across to the parking lot to our waiting Mercedes-Benz shuttle.  It was spacious and clean.


Our friends Bernard and Annie who own a timeshare in Cabo told us that the ride from the airport to the tourist corridor was going to be a barren landscape, to the point where you were wondering if the driver is going the right way!  They were not kidding.  We passed by miles of undeveloped land.


The shuttle's first stop was at the Holiday Inn, which looked very nice.  We were the second stop, Casa Del Mar.  The other passengers in the bus were remarking how beautiful the grounds were and what place was this?  There was a security booth controlling the gate into the complex.  After we were checked on the list, the gates opened and the shuttle drove over cobblestones to get to Zoetry.

guard house
We're at Zoetry!

We tipped the shuttle driver a couple of dollars.  The bellhops were surprised that Kaleb and I only had carry-ons, so we did not need their services.  A host led us to a reception desk where we seated and received a welcome drink.  After check-in formalities and an explanation of the resort and services by the desk agent, the host showed us around the main building, remarking that we were here during the best time of the year when it was breezy and not too humid.  He then took us to our suite which was also in the main building, explained the amenities, gave us our keys, and left us to our own devices.

The suite was very spacious, tastefully furnished with lots of tilework, artwork and a beautiful view out the balcony.  Bulgari white tea-scented toiletries were provided.  There was also a welcome bottle of champagne and tequila. 

half-bottle of champagne
tequila
entry artwork
living room
a Zoetry jute bag on the bed as a gift
we have this same model TV at home
Bulgari toiletries
marble jacuzzi/shower combo
one closet
another closet
coffee and tea service
included mini-bar
keys for room 111
the $200 resort coupons
more artwork
a toast to a beautiful view
gorgeous sunset

We decided to try dinner at the Beach Club.  The place was certainly romantic with firelight and the crash of ocean waves in the background.  However, as it got dark quickly this time of year, and with only the fire in the middle of the dining area and one candle per table, it was very dimly lit.  The waiters carried flashlights to deliver the plates.  It would have been nice to see the colors and plating of the food to further its enjoyment, as evidenced by the non-flash photos I took to avoid blinding adjacent tables. I'm sure this restaurant would be awesome in the summertime when the sun sets during operating hours.

firepit in the middle
dining on the beach

Every menu item contained nutrition information plus an added notation if it was a "healthy choice", gluten-free, or vegetarian, as it is Zoetry's mission to be a "wellness and spa" resort.  Based on the reviews I had read, seafood selections were consistently good, so that's what we ordered most of the time during our stay. (makes sense since we are right next to the ocean!)  The reviews describe the beef to be "chewy", so if you're looking for a steakhouse experience, I wouldn't recommend going to a wellness resort!

I think this was lobster salad
chocolate mousse?

After dinner, we left a tip on the table.  Tonight's wait staff was friendly and provided us great service.  Even though tips were included in the all-inclusive experience, we felt we should still leave a little something for them. 

We headed back to our room and lit up all the tealights provided for ambiance.


Everything was so far so good!  Looking forward to tomorrow, to see the beach and grounds!


Monday, December 24, 2012

Work and play hard on an early November weekend - November 8-11, 2012


Editor's Note:  Last month was pretty busy, so finally found some free time during the holidays to update this blog.  Thank you for your patience and readership!

My team at work decided to have an overnight teambuilder since we had a lot of new people join the group and due to the division of labor, we don't all interact with each other on a daily basis.  A block of rooms were booked at the Best Western Amador Inn in Jackson; two people per double-queen bedded room.  There were an odd number of women in the group so I lucked out with my own room.  (or perhaps no one wanted to be my roommate)   I didn't take any pictures of the place as it was pretty standard.  (Pictures of the event are courtesy of SanjeevJ)

The team carpooled for Jackson on Thursday afternoon, hauling numerous party trays of Indian food, libations from Costco, a bunch of party games as well as the boss' karaoke machine.  I brought along my karaoke discs as well.  We rented a "meeting room" for the evening activities, which turned out to be two suites with the connecting door unlocked; the management took out the beds and set up portable long tables and chairs.  Since they were suites, that meant that there could be guests staying in the rooms across the hall, which there were.  When we were doing karaoke, I heard that one of the guests popped his head out of the room and frowned, saying something to the effect that "this won't do...".  I was betting that we would see some bad reviews on TripAdvisor!  We tried to keep the noise level down as much as possible.  People were playing games in the other room like beer pong, Taboo, and Mafia.

tough beer pong with the narrow opening
rocking out on the karaoke
Indian karaoke via the internet
Taboo in the bathroom!

Friday morning, after an included continental breakfast at the inn, we packed up and headed to Moaning Cavern in Vallecito for zip-lining and rappelling as the weather was cooperating (it was raining the night before).  As I had already done zip-lining during another overnight teambuilding event a couple of years ago, I elected to go rappelling 165 feet down into the cavern with eight other brave folks.  I had never rappelled before and did not know what to expect.  We were fitted with a hard hat, harnesses, and gloves.  There was also the rappelling rack, which was set up based on your weight.  So be truthful to the guide when he or she asks you how much you weigh!

The descent had some tight areas as well as some protruding rock formations to navigate around.  Plus, it had been raining, so the rocks were covered with wet reddish-brown mud.  I was glad I was wearing black hiking capris and rain jacket.  The website didn't say what to wear but suggested that participants bring an extra set of clothes, a hint that it could get dirty.

the mud on my legs looks like blood!

The following video of me entering the cavern is courtesy of JohnT:



There was a portion of the descent where you had to shimmy through a narrow opening in the dark.  I also had to coax the rope through the rack as it felt like I didn't have enough weight for the rope to move.  I tried adjusting the bars but it felt too tight to be moved and I didn't want to get my fingers caught.  The part where you enter the cavern was terrifying because there was no wall to put your feet against.  I just had to have faith in my harnesses and rope to lean back and enjoy the view.  In the end, I got pretty banged up; purple bruises on my shins stayed for weeks.  But it was exhilarating and I'd do it again.

The rest of the group did a tour of the cavern and watched us drop in.  After all the rappellers landed safe and sound, we climbed the spiral staircase back up to ground level to finish the zip-lining portion.  The weather still stayed favorable with no rain in sight!

group photo
weeeee!

I had planned to drive directly from Moaning Cavern to the airport, flying to meet Kaleb for his softball team's annual Las Vegas trip.  Thankfully, the event ended early and I had an extra hour to spare to go home and wash the mud off from the day's activities.

On carrentalsavers.com, I found a Costco code that priced an Alamo midsize car at $11.45/day not including taxes and fees, plus free extra driver.  The convenience of having a car for the day for the price of a single taxi cab ride in Vegas!  I also got a decent deal through Southwest Vacations for airfare plus two nights at the Venetian, including a "free" upgrade to a Venezia Bella Suite.  The Bella Suites offered two queen beds, so technically it was an upgrade since two beds cost more, even though I didn't need the extra space.  The room was located in the Venezia Tower, which was far away from the main towers (a major complaint on review websites), but I really liked the location and the decor.  It was originally designed to be an exclusive tower with its own entrance and check-in lobby but it didn't work out as envisioned so it became just another category of room that can be booked through the Venetian.  I liked that there weren't a lot of people milling about and didn't have to walk through the smoky casino to get to my room.  I also liked the spacious and well-lit walkways compared to the main towers.  Another complaint on review websites was that the Venezia Tower had outdated decor; it seemed that renovations were recently completed since our room had a similar color palette and decor like our friends' room in the main tower.

Venezia Tower
one of the ceilings
Bella Suite with two queen beds
living room and desk
sunken suite
in-room snack bar
separate tub and shower
separate water closet and makeup table

Since the other team members were arriving at different times on Friday, Kaleb and I went to get dinner on our own at SushiSamba in the Palazzo.  I saw something unusual offered on the appetizer menu (sawagani), and when I asked about it, our server told us that they were little crabs that she played with along the riverbank when she was young, so she personally could not eat them.  After hearing that, I couldn't eat them either, so I passed on ordering them.  We got some libations and other delicious morsels.  For dessert, we grabbed some gelato from Cocolini in the Grand Canal Shoppes.

beer and lychee caipirinha
seaweed salad
raw oysters, raw clams, cooked jumbo shrimp
nigiri and "Green Envy" roll

On Saturday, Kaleb and I wanted to grab breakfast at the Grand Lux Cafe but the line was super long; we ended up eating at the Venetian food court (not worth photographing), where we met up with Kristi and Brian.  Then we gathered with the rest of the group and walked around the casino.  The group split up; some visited other hotels and some gambled.  While we were at the Mirage, I had a hankering for some frozen yogurt, so we picked some up at Blizz.  The group met back up at Taqueria Canonita in the Venetian for happy hour, where Kaleb and I ordered some drinks and appetizers.

very good fresh fruit selection
queso fundido (super spicy after adding jalapenos!) and handmade tortillas

Dinner tonight was going to be at Craftsteak at the MGM Grand Hotel...yum!  We had a huge group, and our friend Leo had a hard time finding reservations at a steakhouse that could seat all of us together and not require a special group menu.  Originally, we would have separate tables, thus not requiring a special menu, but when we got there, they were able to get us all at one table and still able to order a-la-carte, which was a nice surprise.  Service was excellent, and everyone loved the food, which was good to know because Kaleb and I recommended the restaurant based on our past experience a couple of years ago.  The entree sizes were generous; if you want to have a "normal-sized" meal, split everything.  Kaleb and I split a serving of lobster bisque and it was plenty, with a lot of lobster meat within.  (a split plate charge was not seen on the bill)  We ended up ordering an appetizer and two entrees that we could not finish.  Even the side dishes were huge.  Next time, we'd split everything and only order one appetizer, one entree, two side dishes, and skip dessert.

Leo and Magda
lights shining down do not make good photos
great magnum of cab
delicious hot rolls
half portion of lobster bisque
wagyu tartare, delicious!  I got full after eating this, so rich
"24 hour" shortrib, incredibly tender
bison strip loin, very flavorful
mushroom assortment (I liked the baby shittake the best)
tasty Brussels sprouts
delightful butternut squash

We were so full!  Someone ordered a couple of desserts that were passed around, but I could only eat one bite.  After dinner, we headed over to the Monte Carlo to gamble.  No one had any luck tonight.

On Sunday, there was only a five minute wait at the Grand Lux Cafe.  Kristi and Brian also were eating here, but we were at different tables.  The cafe's breakfast buffet was still open for another half hour, but we ended up ordering a-la-carte.

bagel and lox
turkey and brie sandwich with a side of fries

The diehard football fans in the group staked out spots at the Venetian sports book.  Kaleb bought a bunch of bets, and in the end, won some of them.  He would have won his parlays had Atlanta done better. :(

I had to get another serving of gelato...mmm.




Our flights were leaving in the late evening, so we spent the last few hours in Vegas walking around the Forum Shops at Caesars with Frank, Tanya and Brian, and stopped by the Cheesecake Factory for supper.  I love their red velvet cheesecake...not too rich or sweet.  I have to blame my friend Maricris for hooking me onto this flavor!



This ends another fun trip to Vegas.  Next trip would be two weeks later, to Los Cabos in Mexico.  Stay tuned!